Case Study — Luxury Resort
Hilton Waikoloa Village: 40-Unit Initial Deployment. 20 Additional Units Ordered After Results Confirmed.
Hilton Waikoloa Village is a 62-acre oceanfront resort on the Kohala Coast of Hawaii — one of the most recognized luxury resort properties in the Pacific. When Hotel Manager Simon Amos evaluated LounGenie for their pool deck, he needed it to meet the Hilton brand standard. It did. Then they ordered 20 more.
Property
Hilton Waikoloa Village
Waikoloa, Hawaii
Units Deployed
60
40 initial + 20 VIP cabana expansion
Contact
Simon Amos
Hotel Manager
The Challenge: Nothing Like It in the Marketplace
Hilton Waikoloa Village operates one of the most demanding premium pool environments in the United States. Guests expect resort-grade service from the moment they claim a cabana — and the property needed a way to deliver that experience consistently, across dozens of premium seating locations, without adding staff overhead or compromising the visual standard of the Hilton brand.
When Pool Safe first approached the property, Hotel Manager Simon Amos and his team conducted a full due diligence review. Their finding: nothing comparable existed in the hospitality marketplace.
“When you originally approached us about your product, we had not seen anything like it in the marketplace. On completion of our due diligence we recognized the incredible amount of value it could provide to our customers’ experience. The quality and aesthetics of the Pool Safe are of high caliber, and blend extremely well with the Hilton brand. We were sold.”
— Simon Amos, Hotel Manager
The Deployment: 40 Units. Mid-December. Zero Disruption.
Pool Safe installed 40 LounGenie units across the resort pools in mid-December. Installation, training, and go-live were completed in short order — without disrupting hotel operations during peak season.
Simon Amos specifically noted the quality of the installation and training process: “The service you provided for installation and training was exceptional, and in short order the product was up and running.”
The Result: All Targets Hit. 20 More Units Ordered.
Since launch, Hilton Waikoloa Village achieved all of its targeted operational goals. Guest feedback was strong enough that the property made a second purchasing decision — ordering 20 additional units specifically for their VIP cabanas. Total deployed: 60 units across the property.
“Since the launch of the product we have been achieving all our targeted goals. The performance of the Pool Safe has been on mark and the feedback from our clientele has been equally good. In fact, so good that we purchased 20 additional units for our VIP cabanas.”
— Simon Amos, Hotel Manager
